Values
Our Vision and Values are intended to support the achievement of our aspirations and set a framework of guiding principles to how we will operate and behave. Our Values are vital to the creation of a working environment that inspires all of us to maximise our contribution to achieving the Company's commercial aims.
To achieve our aim, we have established five guiding values and to support these values we have developed a set of behaviours which reflect each value, these can be seen below:
Outstanding people: our competitive edge
All our people make Atkins unique. We create relationships with colleagues and customers based on trust and respect. We value diversity and difference and recognise people for who they are. Success in highly competitive markets means Atkins people take an interest in the development of themselves and their colleagues and provide challenging work and growth opportunities to improve each others performance.
- Learns well from experience, quickly recognising and applying learning from experience
- Spots when others are obviously stuck or overloaded and offers positive help and advice
- Works well in collaboration with other team members
- Quick to ask for help on technical or practical matters
- Uses their self awareness to enhance their ability to work well with a diverse range of people
Customer driven: the centre of everything we do
Having customers, both internal and external, at the centre of everything we do allows us to build strong relationships through listening to what they want, anticipating their requirements, checking on expectations and acting with speed and precision. Understanding our customers and their markets puts them and us, ahead of the competition.
- Asks good questions to define customer expectations and requirements
- Totally focused on customer satisfaction and seen to do all they can to meet customer requirements
- Seeks to find solutions to problems that prevent recurrence and raise service standards
- Works hard at balancing the needs of Atkins & / their business and the customer
- Finds ways of building a good rapport with customers and to better understand their needs
Winning performance: being the best
Winning performance is our ability to deliver. We are results oriented, accepting accountability for targets and able to make and stay with difficult decisions that are required by the business to address unsatisfactory performance. To be the best we set stretching and realistic targets for each other, keeping people informed and demonstrating a positive and pro-active attitude to every task.
- Approaches work in a planned and methodical manner, ensuring everything undertaken is handled efficiently
- Disciplined in defining and working on priorities in order of importance to the business
- Provides timely information on progress and achievements
- Always delivers what is required, but also puts in that little bit extra when needed
- Enthusiastic and positive, they tackle their personal responsibilities with energy and commitment
Innovation in action: creating solutions that work
Innovation is about having a relentless determination to continually improve at an individual, team and business level. This means creating a culture of breakthrough thinking where our success depends on our ability to push the boundaries and find better solutions - faster. We are open to new ideas, exhibit strategic vision and are committed to continuous improvement in order to make Atkins world-class.
- Offers ideas and suggestions for improving working practices
- Quick to build on new ideas or proposals, building well on other people's ideas
- Responds positively to opportunities to experiment and explore alternatives
- Good at spotting and using the good ideas of colleagues
- Highly flexible and responsive and able to adapt well to changing requirements
Fully integrated: our key to success
By sharing experience and information with each other we will build teamwork and team spirit to enable us to deliver better than all others. Our key to success is unlocking the potential within Atkins through integrated working. Thinking of that in terms of multiplying the creativity, talents and contribution of both our people and businesses makes Atkins a formidable company to partner with and compete against.
- Develops relevant networks that promote the sharing of information and knowledge that is beneficial to the business
- Quick to build sound working relationships that turn intent to integrate into effective collaboration
- Disciplined in adhering to the disciplines and processes required to achieve integration
- Responds well when there is a clear need to support the success of other parts of the business
- Good at building on the learning received from working with other parts of the business
